Hot Tub Warranty

 

Warranty for Hot Tubs purchased after September 1st 2012

 

Shell Warranty – 10 years
All American Spa Limited warrant the shell against water loss to the customer arising from structural failure for a period of 10 years.

Shell Surface – 5 years
All American Spa Limited warrant the shell surface against water loss to the customer, arising from defects in materials, including cracks, blisters, peeling and delamination for a period of 5 years. Includes all parts and onsite labour necessary for repair.

Electrical Equipment and Plumbing – 2 years
All American Spa Limited warrant all major spa components – specifically, the pumps, the heater, the control system and the ozonator – against malfunction arising from defects in materials and workmanship, for a period of 2 years to the customer. Includes parts and onsite labour necessary for repair. Leaks from pump unions are expressly excluded from the warranty.

Other Spa Components – 1 year
All American Spa Limited warrant all other spa components, including but not limited to LED lights, fuses, topside control unit, diverter caps, cover clips, and jet inserts against malfunction arising from defects in material and workmanship for a period of 1 years to the customer. Includes only parts necessary for repair.  Labour cost is not included.

Cover and Headrests Warranty
All American Spa Limited warrant that the spa cover and headrest pillows to be free from defects in material or workmanship on delivery to the customer. Fading, discolouration, and scratches are all considered to be normal wear and tear. Zips and stitching are not covered under the terms of the warranty for the spa.

 

Skirt and step Warranty
All American Spa Limited warrants spa skirt and step to be free from defects in materials and workmanship at the time of delivery.

Conditions of Warranty
All warranties apply to the original customer, at the original address that the spa was installed. Your limited warranty does not include the cost of shipping parts back to All American Spa Limited, or to an authorised repair agent for assessment. This warranty does not include costs incurred by the use of non-authorised engineer. Customers must gain written consent from All American Spa Limited before instructing any engineer not authorised by All American Spa Limited. In all cases All American Spa Limited has the sole responsibility for determining the cause and nature of a fault. All American Spa Limited determination is final. All American Spa Limited reserve the right to provide a replacement spa of equivalent value if we deem it to be necessary. In such a circumstance the customer shall be responsible for the cost of moving and installing the new spa into position.

Any All American Spa hot tub that is delivered outside of the UK Mainland is subject to a “parts only” warranty. All American Spa will provide replacements for faulty parts once diagnosis has been carried out and photographic or video evidence of the fault has been sent to All American Spa. It is the customers responsibility to arrange for the parts to be fitted at their expense. All American Spa will be unable to arrange engineers visits to repair hot tubs outside of the UK Mainland.


N.B.

This All American Spa Limited warranty is valid only when the customer has returned the warranty validation certificate and a copy of the part P electrical installation certificate within 30 days of delivery and undertakes to have their hot tub serviced by a All American Spa engineer or approved sub-contractor every 12 months.


Performance
The customer must report any discovered fault to All American Spa Limited Limited within 10 days. A All American Spa Limited representative will then diagnose the fault over the telephone and may suggest a number of possible solutions for the customer to attempt. If after these suggestions fail to resolve the fault, All American Spa Limited will then send out an engineer. If an engineer is sent out, payment of a call out/travel charge will be required from the customer. Payment of the call out/travel charge is necessary before an engineer will be sent out. Call out fees are waived for any fault occurring in the first 30 days of delivery. If the engineer determines that any fault is not covered under this warranty, the customer will be solely responsible for the cost of any parts and the engineers onsite labour charge.

 

Exclusions
All warranties hereunder are void if the spa has been subject to chemical misuse or chemical imbalances, alterations or modifications not authorised by All American Spa Limited, attempts to repair the spa not authorised by All American Spa Limited, incorrect use of the spa including but not limited to running the spa dry or filling the spa up incorrectly, electrical installation by a non-qualified electrician, ice in the spa, incorrect winter preparation, or commercial use.
No part of the spa is warranted against chemical damage. This includes but is not limited to deposits of limescale on the spa shell or on spa components. Correct chemical use is the sole responsibility of the customer.
Spa covers are not warranted against chemical burns.
The spa shell and components are not covered against any defects which may occur as a result of the customer not using the cover while the spa is not in use.
This warranty does not cover damage arising from the use of unauthorised sanitisers such as tri-chlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may remain undissolved on the spa surface.
Damage to headrest pillows reported beyond the day of delivery will not be covered under warranty. Headrest pillows are to be removed from the spa when not in use.

Disclaimer
All AmericanSpa Limited will not be liable for loss of use of the spa, or any incidental expenses incurred as a result of the repair or replacement of the spa. This includes but is not limited to permanent decking or surroundings, flooring, any other fixtures, chemical loss, water loss or filter loss. All American Spa Limited will not be responsible for inadequate radio reception in relation to the spas entertainment system. All American Spa Limited warranties are limited to the maximum amount of monies received from the customer with respect to the sale of the spa.

All Warranties
All warranties apply from the date the spa is delivered to the customer.
The full limited warranty is only valid if the customer returns the warranty registration form within 30 days of delivery. Your warranty validation form must be returned with a copy of your Part P electrical installation certificate if applicable to your spa.
If you are having your hot tub delivered in advance of any electrical work being undertaken you must inform All American Spa of this. When the electrical installation work has been undertaken and you have installed your hot tub, you must return the validation certificate with a copy of the Part P installation certificate within 30 days of receipt of the part P certificate to validate this warranty.

 

Warranty for products bought before September 1st 2012:

 

1. Hot Tubs (BW-192-6-B and BW-194-6-B) and Swimming Spa
1.1 One Year Spa shell
 All American spa are warranted against water loss due to defects in the spa shell for One year from the original date of purchase.
1.2 One Year Electrical Equipment Components
Electrical equipment components (specifically the pumps, heater, and control system) are warranted against malfunctions due to defects in workmanship or materials for one year from the original date of purchase.
1.3 Warranties for Other Components
The spa cover, step, light bulb, light lenses, fuses, headrests, cabinet finish and filter are warranted to be free of defects in workmanship or materials at the time of delivery. All other factory-installed components, including but not limited to the cabinet, frame, LED light system, stereo and related components, speakers, skimmer, and jets, are warranted against malfunction due to defects in workmanship or materials for one year from the date of purchase.
1.4 In the unlikely event that a part breaks down then simply phone us and we will arrange for the relevant part to be sent out to you. Please note, We can advise on the fitting of any spare part although recommend that a trained engineer fit an electrical or plumbing-specific spare part. We cannot accept any liability regarding the installation of spare parts. Your statutory rights are not affected.

2. Hot Tubs (BW-05, BW-06, BW-06-2, BW-61 and BW-07) 
2.1 Three Years Spa shell
 All Americanspa are warranted against water loss due to defects in the spa shell for Three years from the original date of purchase.
2.2 One Year Electrical Equipment Components
Electrical equipment components (specifically the pumps, heater, and control system) are warranted against malfunctions due to defects in workmanship or materials for one year from the original date of purchase.
2.3 Warranties for Other Components
The spa cover, step, light bulb, light lenses, fuses, headrests, cabinet finish and filter are warranted to be free of defects in workmanship or materials at the time of delivery. All other factory-installed components, including but not limited to the cabinet, frame, LED light system, stereo and related components, speakers, skimmer, and jets, are warranted against malfunction due to defects in workmanship or materials for one year from the date of purchase.
2.4 In the unlikely event that a part breaks down then simply phone us and we will arrange for the relevant part to be sent out to you. Please note, We can advise on the fitting of any spare part although recommend that a trained engineer fit an electrical or plumbing-specific spare part. We cannot accept any liability regarding the installation of spare parts. Your statutory rights are not affected.

3. Infrared Sauna and Steam Shower
3.1 One Year Warranty for any manufacturing faults that may occur from the original date of purchase.
3.2 One Year Electrical Equipment Components
Electrical equipment components are warranted against malfunctions due to defects in workmanship or materials for one year from the original date of purchase.
3.3 In the unlikely event that a part breaks down then simply phone us and we will arrange for the relevant part to be sent out to you. Please note, We can advise on the fitting of any spare part although recommend that a trained engineer fit an electrical or plumbing-specific spare part. We cannot accept any liability regarding the installation of spare parts. Your statutory rights are not affected.

4. Exclusions
Hot Tub, Infrared Sauna and Steam Shower installed in commercial applications are excluded from any coverage whatsoever. This Limited Warranty is void if: the Manufacturer or its designated representative determines that the Hot Tub, Infrared Sauna and Steam Shower has been subjected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; or if the failure is caused by accident, acts of God or other causes beyond the control of the Manufacturer. Neglect, misuse and abuse include any installation, operation or maintenance of the Hot Tub, Infrared Sauna and Steam Shower other than in accordance with the instructions contained in the owner’s manual provided with the Hot Tub, Infrared Sauna and Steam Shower, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners. This Limited Warranty does not provide coverage for any item attached to or installed on the Hot Tub, Infrared Sauna and Steam Shower after the date of manufacture, or for gaining access to any component for repair or replacement. Spa units used in a commercial application are excluded from any coverage whatsoever.
Guarantee services will be provided only if the original invoice or sales receipt (indicating the date of purchase, model name and dealer’s name) is presented with the defective product within the guarantee period. We may refuse free-of-charge guarantee service if these documents are not presented or if they are incomplete or illegible. This Guarantee will not apply if the model name or serial number on the product has been altered, deleted, removed or made illegible.
This Guarantee does not cover transport costs and risks associated with transport of your product to and from us.
neglect. . Accidents, fire, liquids, chemicals, other substances, flooding, vibrations, excessive heat, improper ventilation, power surges, excess or incorrect supply or input voltage, radiation, electrostatic discharges including lighting, other external forces and impacts.

5. Disclaimers
Except as specifically provided by the laws of individual countries, All American Spa and its representatives shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this Limited Warranty, including, without limitation, loss of use of the spa and cost for removal of defective product, even if All American Spa has been advised of the possibility of such damage. The liability of All American Spa under this Limited Warranty, if any, shall not exceed the original amount paid for the defective product. Coverage under this Limited Warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by All American Spa and its representative.