FAQ

Do you have a showroom?

All our hot tub models can be viewed in our showroom.

All American Spa Hot Tub Showroom

11 Glaisdale Drive East
Nottingham
NG8 4GU

Showroom Opening Hours:

Monday to Saturday: 9.00am-8.00pm (*Last showroom appointment: 7:15pm)

Sunday: 11.00am-5:00pm (*Last showroom appointment: 4:15pm)

If you want you can even wet-test the spa you’re interested in if you can give us enough notice for us to get it filled and heated in advance of your visit. One of our sales team will be glad to show you around and answer any questions and provide any advice you may need. At present we have 14 tubs in the showroom, 3 of which are filled and running.

What are spa running costs like?

We would never try to tell you exactly how much your hot tub is likely to cost to run. This is because there are lots of different factors that affect running costs (regularity of use, ambient temperatures, electrical tariff, location of the hot tub).

You may see claims from some companies of “90p per day” but this is likely being calculated purely on just the cost of keeping the water hot, without taking into account initial start ups and running any of the jet pumps. This can be a little misleading because if you actually want to use the hot tub your running costs will obviously exceed this and is impossible to determine the exact cost without knowing how often the hot tub will be used.

Do you offer finance on your hot tubs?

Yes! We have several large finance providers on board including Hitachi Capital, Pay4Later and MoneyWay – so whatever your credit history we should be able to offer you a suitable finance quotation. Please get in touch to discuss your needs and we’ll gladly help.

What are the delivery charges?

We offer free hot tub delivery and full installation across UK mainland.

For outside UK mainland, please call us for more information.

0115 954 1746

If you are placing an order for only Accessories, delivery charges are as follow: 

£10 for Only Hot Tub Chemicals

£40 for Hot Tub Cover

£20 for Hot Tub Cover Lifter

Free delivery charges if you are ordering hot tub accessories all together with your hot tub purchase.

Can you install the hot tub?

Yes, we can. Our free hot tub installation service includes the delivery, positioning, filling and full setup of the spa after connecting to the power supply you’ve had prepared. All deliveries are carried out by our own team of directly employed, highly skilled and experienced engineers.

 If going through a doorway or passageway please allow at least 50mm extra each side. Please also allow enough space for the trolley to turn any corners.The packaging will be removed from the product and the power cable cable wired in. Please note that you will need to have the power supply installed prior to delivery by a trained electrician as this is not part of the package. For required amps needed for each hot tub please contact us.

Please note that crane services are not included in this package. If you suspect that you may need a crane assisted delivery then please contact us. You can also email over some photos of access and speak with our engineers in the office.

What requirements are there for my hot tub site?

Most of our hot tubs require a dedicated 32 Amp power supply, with RCD circuit breaker and isolator switch connected with steel wire armoured cable. In addition, a solid base for the hot tub is required – ideally this would be concrete, but a level patio or suitably constructed deck would also accommodate the spa. It is also important if you are having our installation service that there is good access to your hot tub site for our engineer team to get the hot tub through. The finer details of hot tub site preparation can be found at the following link:

You will not need to prepare a plumbed in water supply for our hot tubs. As domestic spas, they are intended to be filled simply from a hose pipe into the filter compartment.

Please make sure that you read our Hot Tub Site Preparation guide and Hot Tub Spa Owner’s Manual.

Do you have any 13Amp plug-and-play hot tubs?

The majority of our hot tub range is hard-wired, but we can supply plug-and-pay models too. We can custom build certain tubs to make them 13 or 32 Amp compatible along with different colours and additional insulation. Please speak to the sales team to discuss your requirements on 0115 954 8888.

What is the lead-in time for delivery?

We regularly keep our hot tub models in stock in our warehouse in Nottingham so most often delivery lead-in times are purely based on our delivery schedule and staff availability. This means delivery can usually be as soon as a matter of days from the order date, if needed. If you don’t need your spa delivering until a certain time, we are able to reserve one for you with a 35% deposit and can hold it until you are ready for delivery.

Are there any charges for card transactions?

We do not believe in charging unnecessary fees to our customers, therefore they are no surcharges for Debit or Credit card payments. We can also accept payment via bank transfer, or cash on delivery as a remaining balance from a deposit.